Terms of use

What this service is

Outreach Transportation is a charitable transportation program operated by Chattanooga Outreach, Inc. We provide rides to work for people enrolled in our programs, and for participants of partner organizations where we have an agreement in place.

This is not a taxi or a ride-hailing service. Rides are scheduled around work shifts, shared with other riders, and provided at no charge. There is no fare and no payment of any kind.

Who can use it

Accounts are created by Mission staff during intake. You cannot sign yourself up, and the apps have no registration screen. If you should have an account and do not, speak to a case manager.

What we ask of you

• Be at your pickup point at the scheduled time. Other people are on the same van.
• Tell us as early as you can when your plans change. Late notice and missed pickups are recorded.
• Wear a seat belt and follow the driver’s instructions.
• Do not ride under the influence, and do not bring alcohol or drugs into the vehicle.
• Treat drivers and other riders decently.

Rides you can expect

The standard entitlement is one trip to work and one trip home per service day. Additional trips can be requested and need staff approval. Requests outside our service hours are held for review rather than confirmed automatically — you will see a pending status, not a confirmation.

Because vans carry several riders, you may be collected early or wait a short time after your shift. The app always shows your actual scheduled time.

Missed pickups

If you are not at the pickup point, the driver waits a set number of minutes and then continues so the other riders reach work on time. Missed pickups are counted over a rolling period, and staff are notified when a threshold is reached.

Reaching that threshold does not suspend you. It starts a conversation with a person. Most of the time three missed pickups in a month means something has gone wrong in someone’s life, which is exactly when the ride matters most.

We may pause or end service

Staff may pause or end a person’s rides — for conduct that puts a driver or other riders at risk, or where the program cannot continue to serve someone. That decision is made by people, not automatically by software.

No guarantee of service

We do our best to run every scheduled route. Weather, vehicle breakdowns, driver availability, and emergencies can prevent it. Chattanooga Outreach, Inc. is not responsible for consequences of a ride that cannot be provided, including lost wages or lost employment. If you cannot afford to miss a shift, please have a backup plan.

The apps

The apps are provided as they are. They need a working phone and, for some features, a data connection. Ride reminders and alerts come as notifications from the app, so they depend on your phone’s settings; if you turn them off, you will not get them.

Waiver

Riding is voluntary. Before your first ride you are asked to agree to a transportation waiver in the app, and the wording you agreed to is kept with your record.

Privacy

How we handle information is described in our privacy policy.

Changes

We may update these terms. The effective date above will change, and material changes will be shown in the app.

Contact

Chattanooga Outreach, Inc., Chattanooga, Tennessee. Call (423) 580-3630.