Get help

A person answers. If your ride has gone wrong today, call — do not email.

Something wrong with a ride right now

This is the same number the “Need help” button in the app dials.

Call 911. For a mental health or suicide crisis, call or text 988 — the Suicide and Crisis Lifeline, free and open all day and night.

I cannot sign in.: Accounts are created by Mission staff, not by signing up in the app. If the app says it cannot find your number, ask a case manager to set you up or to check the number on file.
I did not get my code.: Codes come by text and can take a minute. Check that you typed the right number, and that your phone has signal. If it still does not arrive, call us and we will help you in person.
I am not working today.: Open the app and tap “I’m off today”. Tell us as early as you can — the van is shared, and late notice is recorded.
My shift changed.: Speak to staff. Schedule changes normally need 24 hours’ notice so the routes can be rebuilt around them.
The van has not come.: Call (423) 580-3630, the number above. Do not leave your pickup point until you have spoken to someone — the van may be a few minutes behind another stop.
Is the app tracking me?: Only while you are actually riding. Location sharing starts shortly before your pickup and stops when the driver drops you off. The home screen always says which of those it is. Full detail is in the privacy policy.
How much does it cost?: Nothing. There is no fare and the app cannot take a payment.

For partner organizations, employers, or questions about your information: contact Chattanooga Outreach, Inc.